Patient Feedback & Complaints
In order to focus on improving services, cutting avoidable errors and improving patient feedback and satisfaction, we use the form below for complaints. Please note – we only accept complaints using the form below, which focuses on what went wrong, how we could avoid it happening again and what your preferred outcome would be; we do not respond to free-formed letters. We will reply to you in an equally structured manner, including a decision on whether your complaint is upheld or not. The structure used in this form closely reflects the structure used NHS-wide to assess significant events – that is when we ourselves recognise something has gone wrong and learn from it.
If you would like to read our Complaints policy and procedure, please click HERE.
Below the electronic form is a link to a PDF version of the formal complaints form, which also includes a copy of Complaints Policy and Procedure, if you would prefer to fill that in and print it out, or vice versa.
Please note that we can only investigate issues with patient consent. If you are completing this form on behalf of an adult, we require their consent to proceed.
In the spirit of it also being nice to give credit when it’s due, you’ll first be asked whether you want to raise a complaint or leave positive feedback; the appropriate form will appear below.
We at Clarkston Medical hope that at every opportunity you felt that you were listened to and received the highest standard of care. Regardless of whether it was a Doctor, Nurse, Healthcare assistant or Admin staff that you had contact with, we want you to feel cared for, listened to and respected. We are grateful for feedback whether positive or negative as it allows us to continuously improve our service and patient care.