How Do I…
Register with the Practice?
To make sure that our registered patients’ address is aligned with the other services provided via East Renfrewshire Health and Social Care Partnership (HSCP) e.g. district nursing, treatment room, mental health services, home care services etc., we now only accept new registrations for residents of East Renfrewshire in G76.
If you live in Glasgow City Council you come under a different HSCP, and if you live in Lanarkshire that’s an entirely different Health Board; there are inherent and avoidable difficulties in living in a different area to where you are registered, so we’d recommend that you register with a practice in your home area.
The quickest and easiest way to register is to use the electronic form. All fields are required and provide us with the basic information required to request your records from the health board and immediately enrol you as a patient on our system.
After you’ve pressed ‘submit’, we’ll do the rest. When you first attend in person, we’ll ask you to complete some more details in writing, just the sensitive information you wouldn’t want to submit online. Should you wish to get a head start on this, click here to download a registration form – you can still complete the electronic form to get on our system and book your first appointment. The downloadable form can be completed electronically as long as you download it. You can either hand in a hard copy or email your completed form to email@example.com
You also have the option of completing your regstration and new patient clinical details via our brand new MedLink online registration form, which gives us the most useful and complete information about you.
Make an Appointment?
First of all, check that you do need to make an appointment to see a GP – there may be a more suitable alternative for you. The East Renfrewshire Know Who To Turn To website is an excellent resource to help you find the correct source of assistance.
You can either telephone us on 0141 648 5858 between 8am and 6pm or you can use our Online Services to book an appointment from your computer or smartphone, 24 hours a day, 7 days a week.
Please note: if you turn up late for your appointment, you may be asked to reschedule to avoid inconveniencing all the other patients who are waiting.
Online: you click on any of your repeat prescriptions listed in your Patient Access file and click on ‘submit request’. There is also a blank box for you to type in the name of any other medication you wish to request.
By telephone: Phone 0141 648 5858 and select the option for prescription ordering. This will be recorded by an answer machine when we are closed.
In person: hand in the right side of your prescription to the GP Surgery, ticking the items you wish to order. Write on it any other requests.
Pharmacy: you may be able to arrange with your pharmacy for them to order on your behalf so that you don’t have to remember to order your medications.
Please note that no matter the method of request, there is a turnaround time of TWO WORKING DAYS for prescriptions.
Get Medical Attention When You're Closed?
Between 6.00pm and 8.00am Monday to Friday, and 6.00pm Friday to 8.00am Monday, and on public holidays, the surgery is closed. In order to obtain medical advice at these times, please telephone 111. A receptionist in the emergency call centre will answer your call.
They will either:
Arrange advice from a doctor or nurse.
Invite you to attend the centre to be seen by the doctor.
Arrange a home visit if you are too ill to attend the centre.
Transport to and from the centre is available if you cannot arrange this yourself. Please take a leaflet for further details from reception. Out of hours cover is now the responsibility of NHS GG&C. [NHS24] If you require urgent medical attention that cannot wait until the surgery re-opens please contact NHS 24 on 111 or visit their website at www.nhs24.com
Get My Blood or X-Ray Results?
Telephone the surgery and select the option for getting results. If your results are back and have been viewed by the GP, the staff will pass on to you as helpful a message as possible from the GP. Please do not quiz the receptionist about what the results mean, they are not qualified to discuss this with you.
Please do not ask the staff to ‘chase up’ your results, neither they nor the GPs have any influence over how quickly the hospitals return the results to us, and we review all the incoming results in a timely manner