How Do I…
Register with the Practice?
The quickest and easiest way to register is to use the electronic form. All fields are required and provide us with the basic information required to request your records from the health board and immediately enrol you as a patient on our system.
After you’ve pressed ‘submit’ (or whatever the button says), we’ll do the rest. When you first attend in person, we’ll ask you to complete some more details in writing, just the sensitive information you wouldn’t want to submit online. Should you wish to get a head start on this, click here to download a registration form – you can still complete the electronic form to get on our system and book your first appointment
Make an Appointment?
You can either telephone us on 0141 451 0620 between 8am and 6pm or you can use our Online Services to book an appointment from your computer or smartphone, 24 hours a day, 7 days a week.
Online: you click on any of your repeat prescriptions listed in your Patient Access file and click on ‘submit request’. There is also a blank box for you to type in the name of any other medication you wish to request.
By telephone: Phone 0141 451 0620 and select the option for prescription ordering. This will be recorded by an answer machine when we are closed. In person: hand in the right side of your prescription, ticking the items you wish to order. Write on it any other requests.
Pharmacy: you may be able to arrange with your pharmacy for them to order on your behalf so that you don’t have to remember to order your medications. Please note that no matter the method of request, there is a turnaround time of TWO WORKING DAYS for prescriptions
Get Medical Attention When You're Closed?
Between 6.00pm and 8.00am Monday to Friday, and 6.00pm Friday to 8.00am Monday, and on public holidays, the surgery is closed. In order to obtain medical advice at these times, please telephone 111. A receptionist in the emergency call centre will answer your call.
They will either:
Arrange advice from a doctor or nurse.
Invite you to attend the centre to be seen by the doctor.
Arrange a home visit if you are too ill to attend the centre.
Transport to and from the centre is available if you cannot arrange this yourself. Please take a leaflet for further details from reception. Out of hours cover is now the responsibility of NHS GG&C. [NHS24] If you require urgent medical attention that cannot wait until the surgery re-opens please contact NHS 24 on 111 or visit their website at www.nhs24.com
Get My Blood or X-Ray Results?
Telephone the surgery and select the option for getting results. If your results are back and have been viewed by the GP, the staff will pass on to you as helpful a message as possible from the GP. Please do not quiz the receptionist about what the results mean, they are not qualified to discuss this with you.
Please do not ask the staff to ‘chase up’ your results, neither they nor the GPs have any influence over how quickly the hospitals return the results to us, and we review all the incoming results in a timely manner