Your Rights & Responsibilities
The team at Clarkston Medical will:
- Treat you with respect at all times.
- Maintain confidentiality.
- Provide up-to-date medical care, within a framework that values the clinician / patient relationship.
- Provide routine appointments within a reasonable timescale, see patients urgently if clinically merited on the same day.
- Aim to involve you in your treatment and always try to explain what may be wrong with you and how we propose to deal with your problem, in a way you can easily understand. We will also refer you for specialist treatment or investigation where appropriate.
- Visit you at home if the doctor considers you are unable to attend the surgery and your request is made in a timely manner – before 11am.
- Update our training regularly to help us provide a high standard of care.
- Give you a routine appointment with the GP or clinician of your choosing at your request. This encourage patient satisfaction and continuity.
Your commitment to us:
- Treat all members of the primary health care team with courtesy and respect at all times.
- Provide our staff with as much information as possible to ensure that you receive the correct level of care.
- Be considerate when asking for an urgent appointment or a home visit. (Urgent appointments should only be requested when classed as a matter of medical urgency and cannot be delayed. Home visits are for patients who are too ill to attend the Surgery or for patients who are housebound).
- Arrive on time for your appointment (if you are more than 10 minutes late, you may be required to reschedule).
- Cancel appointments no longer needed to help us to reduce waiting times.
- It is important that you understand any treatment that has been administered. Please ask if you have any queries about your treatment.
- Request your repeat medication in adequate time (at least 48h before you will run out).
- Advise us of your up to date personal and contact details such as change of name, address, telephone number (mobile and Landline) or email address.
You can read more about your rights and responsibilities, as laid out in the relevant Scottish Government charter below: